Business Process Outsourcing

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Business Process Outsourcing (BPO)

Outsourcing services, such as Business Process Outsourcing (BPO) and Contact Centers, have been the fastest growing and largest subsectors in the Dominican Republic Free Zones over the last 10 years. As businesses look for ways to reduce costs and maintain quality, they turn to the Dominican Republic as their nearshore solution for these outsourcing needs. Companies benefit primarily from a high caliber, skilled workforce and ideal geographic location, along with the strong business environment cultivated within the Free Zones.

Local Presence

There are currently 72 outsourcing companies located in our free zones, generating over 22,000 direct jobs. The Dominican Republic Free Zones offer these companies a wide range of services and expertise, from simple data entry to more sophisticated professional services.

Geographic Location

The Dominican Republic is located geographically close to the United States, and is in the same time zone as the U.S. East Coast, making it easy to communicate internationally. Moreover, this proximity also makes for convenient travel.


The Dominican Republic’s workforce is primed for service-related business opportunities. Dominicans can communicate effectively with English speaking countries as they have a high degree of cultural affinity with the United States and are exceedingly bilingual. In 2019, the Dominican Republic was ranked 6th for overall English Proficiency (EPI) in Latin America by Education First.

Cluster Initiatives – Call Center & BPO Council

The Cluster of Call Centers & BPOs, created in 2015, is a working committee of the Dominican Free Zones Association (ADOZONA), with the collaboration of the National Free Zones Council (CNZFE), and local companies. The cluster aims to elevate and promote the potential of the industry through various initiatives including:
  • Generating employment opportunities

  • Attracting new investments

  • Establishing educational programs to expand and improve our existing talent

  • Modernizing laws and regulations to improve competitiveness


Get in touch with us

  • (809) 686 8077

  • 61 Leopoldo Navarro, San Rafael Building, 5th floor, Santo Domingo, Dominican Republic 21430